Refund and Cancellation Policy

Our product is software and service, not goods, so "returns" mean cancelling and getting money back. The one-time fee is paid 50% in advance and 50% at the commercial run (Terms 2.5).

1. Before we start (nothing set up or delivered): full refund of what you paid, within 7 working days of the request.
2. After we have started but before the commercial run: 50% of the amount you paid is refunded; the other 50% covers the set-up, data preparation and training already done.
3. After the commercial run, within 14 days: if the product does not do what the plan and demo said and we cannot fix it in a reasonable time, 50% of the one-time fee is refunded and 50% stays with us for the set-up, migration and training delivered.
4. After 14 days from the commercial run: the one-time fee is non-refundable, because the software, set-up, data migration and training have been delivered.
5. Monthly fees: not refunded for a month already started. Cancel any time (45 days' notice) and the service continues to the end of the notice. If you paid a quarter or a year in advance, or we stop the Service ourselves, the unused months after the end date are refunded.
6. Not refundable: third-party costs (gateway charges, SMS and WhatsApp costs, hardware), tax already paid to the government, custom work already done, change of mind after delivery, misuse.
7. How: write to info@clicknet.biz with your business name and invoice number, or send a request from your business portal. We reply within 3 working days and refund by the same method you paid with, within 10 working days of approval (bank and wallet times apply).
8. Wrong or double payment: refunded in full once confirmed.
9. Disputed charges: please contact us first; we resolve it quickly.
10. Your data: you can ask us to export it for 30 days after cancelling.
11. Demo and trial are free; nothing is refunded because nothing was paid.