Service Delivery Policy

We do not ship physical goods.

1. Delivery: the Service is delivered electronically: login to the portal, a download or installation link, or installation by our engineer on your computer, remotely or on site.
2. Timeline: the account is ready within 1 to 3 working days of confirmed payment and complete details. Installation and data migration are as agreed in writing (they depend on the size and readiness of your data).
3. Training and go-live: usually 4 to 5 days to train your team and go live (the commercial run).
4. On-site visits: only when the customer asks for them. For the days our team member works at your premises (usually 4 to 5), you provide suitable accommodation for them.
5. What we need from you: accurate business and tax details, access to your computers and network, your old data in a usable form, and a contact person.
6. Delays caused by you (missing data, no access) move the dates. If we are late by more than 14 days for our own reasons, you may cancel and get a refund of the unused part.
7. Acceptance: the Service is accepted at the commercial run (when you start issuing invoices or working on it), or 7 days after delivery without a written complaint, whichever is first.
8. Support and updates: as in the Terms (support, remote support, supported versions).